Great fast emergency service, real nice friendly tech (Sia) came over at night to deal with an emergency main sewer main backup within an hour of my call. They came to snake the main line and send a camera thru to inspect. Whole visit was around 45 mins and they were able to clear the clog pretty easily. Was just a little pricey, although they were very transparent about the price before work was even started. All in all great experience, hopefully I don't need to call them again, but I would if needed for another emergency.
Liam Zeng
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November 26, 2024
If you want pay $1400 for a $250 dollar service. This is the place to go.
Technician is either intensionally hiding fact from you or unprofessional enough to miss the easy to catch fact.
In brief,
the toilet was clogged and I called a roto-rooter technician. He came in an quoted for $400 dollar to use his snake to unclog and promised me he won't take any money if that don't work. I bargained to $282, he did the job briefly and called that the job is done.
After a couple of hours the toilet is clogged again. I called the technician, and he suggest something big might be in the main pipe, he can do the unclog service with $1000. I didn't go for him, first the price is way too hight. Second, I noticed something is not right in his statement.
End up finding someone from local, he snaked the drain and told me something is stuck in the U-bend (in the toilet seat). I paid the local plumber to take out the toilet and pull the object from the toilet. Easy fix.
I am not sure why the roto-rooter technician has missed this huge object in the toilet seat with his snake. Maybe he did notice that, but didn't tell me, because then he can come back again and charge $1000 to inspect the main pipe? Maybe he didn't notice that at all? What I am sure is that this is not the service I want to have in the future.
Shirley Snover
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February 22, 2025
Kyle did a great job. He arrived well within the time frame given; the window was 10AM - 12PM, and he was here by 10:15, which was great considering our apartment unit can be tricky to find. He quickly determined what was wrong with our toilet and fixed it in no time. It was a little pricey for a clogged toilet but considering that I made the appointment online the night before at close to midnight, and the prompt service the next morning, it was worth it to not have to waste a day waiting. Kyle was prompt, knowledable, and very pleasant to work with.
Jennifer Mercado
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January 05, 2025
I am so grateful for the phenomenal job Rodney and Brandon performed installing my water heater. I lost hot water yesterday and they came within a few hours of my call. Unfortunately my water heater needed to be replaced, but the price was fair and they were back by this morning to install it.
John Carucci
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March 25, 2025
I called for a sewage backup, and within an hour, a representative came. Within the next hour, the actual plumber arrived and snaked the line. Within 40 minutes, another technician arrived and used a camera to check the line visually. He then reused the old plug. Two days later, I had to buy a new plug and had them come back to remove and put the new plug in. I was told there would be no charge as there is a 60-day warranty. They came quickly and were very responsive. The rep informed me that Roto-Rooter also has a cleanup service that will work with your insurance company. I declined that service and decided on using my insurance recommendation. All in all a good experience. 03/14/2025 The latest update....I had another plumber come and snaked the line from the trap to the main line as the sewer line was still backed up. The first RR plumber only snaked to the trap. The 2nd RR plumber removed the sewage at the trap with a portable vacuum and then replaced my cap. He should have snaked from the trap to the main sewer line.
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Great fast emergency service, real nice friendly tech (Sia) came over at night to deal with an emergency main sewer main backup within an hour of my call. They came to snake the main line and send a camera thru to inspect. Whole visit was around 45 mins and they were able to clear the clog pretty easily. Was just a little pricey, although they were very transparent about the price before work was even started. All in all great experience, hopefully I don't need to call them again, but I would if needed for another emergency.
If you want pay $1400 for a $250 dollar service. This is the place to go. Technician is either intensionally hiding fact from you or unprofessional enough to miss the easy to catch fact. In brief, the toilet was clogged and I called a roto-rooter technician. He came in an quoted for $400 dollar to use his snake to unclog and promised me he won't take any money if that don't work. I bargained to $282, he did the job briefly and called that the job is done. After a couple of hours the toilet is clogged again. I called the technician, and he suggest something big might be in the main pipe, he can do the unclog service with $1000. I didn't go for him, first the price is way too hight. Second, I noticed something is not right in his statement. End up finding someone from local, he snaked the drain and told me something is stuck in the U-bend (in the toilet seat). I paid the local plumber to take out the toilet and pull the object from the toilet. Easy fix. I am not sure why the roto-rooter technician has missed this huge object in the toilet seat with his snake. Maybe he did notice that, but didn't tell me, because then he can come back again and charge $1000 to inspect the main pipe? Maybe he didn't notice that at all? What I am sure is that this is not the service I want to have in the future.
Kyle did a great job. He arrived well within the time frame given; the window was 10AM - 12PM, and he was here by 10:15, which was great considering our apartment unit can be tricky to find. He quickly determined what was wrong with our toilet and fixed it in no time. It was a little pricey for a clogged toilet but considering that I made the appointment online the night before at close to midnight, and the prompt service the next morning, it was worth it to not have to waste a day waiting. Kyle was prompt, knowledable, and very pleasant to work with.
I am so grateful for the phenomenal job Rodney and Brandon performed installing my water heater. I lost hot water yesterday and they came within a few hours of my call. Unfortunately my water heater needed to be replaced, but the price was fair and they were back by this morning to install it.
I called for a sewage backup, and within an hour, a representative came. Within the next hour, the actual plumber arrived and snaked the line. Within 40 minutes, another technician arrived and used a camera to check the line visually. He then reused the old plug. Two days later, I had to buy a new plug and had them come back to remove and put the new plug in. I was told there would be no charge as there is a 60-day warranty. They came quickly and were very responsive. The rep informed me that Roto-Rooter also has a cleanup service that will work with your insurance company. I declined that service and decided on using my insurance recommendation. All in all a good experience. 03/14/2025 The latest update....I had another plumber come and snaked the line from the trap to the main line as the sewer line was still backed up. The first RR plumber only snaked to the trap. The 2nd RR plumber removed the sewage at the trap with a portable vacuum and then replaced my cap. He should have snaked from the trap to the main sewer line.