(Updated review): I am thrilled with the landscape design Renjini provided for our backyard, after a swimming pool installation. She really ‘got’ what I was going for!
Communication was a little bit less consistent than I would have liked around installation, but the company has been working on resolving my concerns (thank you!), and everyone has been very pleasant to work with, even when there were communication lapses.
(pictures added from 2nd and 3rd year post-installation; perennials take a while to really get established)
Wendy Wolff
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November 04, 2023
We love our yard and new turf. The entire back yard was done and redid the front yard with new lush green grass. The Plant Concierge did a magnificent job. We could not be happier. The crew is knowledgeable and the management team is responsive and helpful.
Michael Cheng
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August 13, 2020
It would be an understatement to say that we were merely satisfied. We love our new lawn! Rick and his team worked with us to help design and fit our needs. The crew was amazing; I've never seen a crew clean up after themselves DAILY and make sure they didn't leave debris all over my patio. They are backed up but I never felt that the crew was rushed to finish to get to the next job - they truly wanted to make sure that the lawn was perfect and we were happy before they left. We have been recommending them to our friends left and right! Thanks Rick!
rebecca Doebele
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February 08, 2023
We started our project 14 months ago and it is still not complete. Turf installation is sloppy and uneven. Their solution has qbeen to come and cut out a small piece of turf and lay a new one, so we are left with a patchwork effect on our turf and terrible seams that show even months/a year later. They have tried placing the blame on our pool company and the decking, but these areas are no where near our decking. Have tried resolving these issues for MONTHS with our project manager. Owner, Kyle, has been unresponsive to multiple calls and emails.
Funny, not funny, that PC can reply to my negative review but not to any of my emails or calls. Again, you can see they are trying to blame the pool company when none of the pictures I posted are associated with the pool or decking. The patchwork, cut pieces, were their solution to poor INITIAL installation. Added more pics from initial installation where there were big gaps in the turf. THEIR solution was to cut new, small pieces creating patchwork and seams. We asked (and still are trying to ask) for entire piece to be replaced but they don’t want to spend the money to fix their initial bad installation.
Oscar Meza
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June 14, 2023
After getting around 3 bids, we connected with Carlos from The Perfect Lawn. We setup an appointment and he came and surveyed the spot we wanted the artificial grass installed, he listened to our needs and developed a plan customized to our demands. We got a reasonable quote and Gio, the project supervisor called me to set up the appointment, came and visited with me and his crew was on time and did an amazing job. What i like about the whole experience was the quality of the work, the professionalism and they accept all sorts of payments and we chose to use a credit card. Thank you Carlos, Gio and the team at The Perfect Lawn for the great service and experience.
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(Updated review): I am thrilled with the landscape design Renjini provided for our backyard, after a swimming pool installation. She really ‘got’ what I was going for! Communication was a little bit less consistent than I would have liked around installation, but the company has been working on resolving my concerns (thank you!), and everyone has been very pleasant to work with, even when there were communication lapses. (pictures added from 2nd and 3rd year post-installation; perennials take a while to really get established)
We love our yard and new turf. The entire back yard was done and redid the front yard with new lush green grass. The Plant Concierge did a magnificent job. We could not be happier. The crew is knowledgeable and the management team is responsive and helpful.
It would be an understatement to say that we were merely satisfied. We love our new lawn! Rick and his team worked with us to help design and fit our needs. The crew was amazing; I've never seen a crew clean up after themselves DAILY and make sure they didn't leave debris all over my patio. They are backed up but I never felt that the crew was rushed to finish to get to the next job - they truly wanted to make sure that the lawn was perfect and we were happy before they left. We have been recommending them to our friends left and right! Thanks Rick!
We started our project 14 months ago and it is still not complete. Turf installation is sloppy and uneven. Their solution has qbeen to come and cut out a small piece of turf and lay a new one, so we are left with a patchwork effect on our turf and terrible seams that show even months/a year later. They have tried placing the blame on our pool company and the decking, but these areas are no where near our decking. Have tried resolving these issues for MONTHS with our project manager. Owner, Kyle, has been unresponsive to multiple calls and emails. Funny, not funny, that PC can reply to my negative review but not to any of my emails or calls. Again, you can see they are trying to blame the pool company when none of the pictures I posted are associated with the pool or decking. The patchwork, cut pieces, were their solution to poor INITIAL installation. Added more pics from initial installation where there were big gaps in the turf. THEIR solution was to cut new, small pieces creating patchwork and seams. We asked (and still are trying to ask) for entire piece to be replaced but they don’t want to spend the money to fix their initial bad installation.
After getting around 3 bids, we connected with Carlos from The Perfect Lawn. We setup an appointment and he came and surveyed the spot we wanted the artificial grass installed, he listened to our needs and developed a plan customized to our demands. We got a reasonable quote and Gio, the project supervisor called me to set up the appointment, came and visited with me and his crew was on time and did an amazing job. What i like about the whole experience was the quality of the work, the professionalism and they accept all sorts of payments and we chose to use a credit card. Thank you Carlos, Gio and the team at The Perfect Lawn for the great service and experience.